Dorel Juvenile's New Customer Care Video Conferencing Program Launched
BabyCenter has exclusively announced Dorel Juvenile's new Customer Care Video Conferencing program. This program was developed to help provide the best customer service we can to our customers. You can read the full article here.
We sent BabyCenter reporter and soon to be mom, Abby the Grow and Go to be featured and used as part of her research for this story, as Abby’s mother was in need of a car seat for her new grandbaby. Abby skyped into our Consumer Care center and worked with our team to make sure the car seat was correctly installed in her mother’s car. The goal of the BabyCenter story is to announce to consumers that this program is now available in BETA form, with roll out next to our Premium Brands on a wider scale next.
The BabyCenter article is just the first of many to come. We also have lined up a Columbus Republic reporter to visit the customer service center and sit in on a video call. Her story is expected to run on the front page of the Sunday Business section.
In addition, Jon Layne of Dadfluential recently participated in a video chat with our team and plans to share how beneficial the video program is and how it works. The Grow and Go will be featured in his story.
Congratulations to our amazing Consumer Care team for all of their hard work on this! They are truly working together and exemplifiying Dorel Juvenile's commitment to care for precious life.